Also, Atera increases the level of security for all the infrastructures a company has. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Atera also allows you to customize your branding under Admin, White label, customizing your company icon and colors to suit your needs. padding: 80px 0; Scan this QR code to download the app now. If it's not an internal reply, you can put the tech in the to or cc field and they will be notified. Shared scripts library helps a ton. } We're thinking of the best way to do it. width: auto; } font-size: 4rem; Configuring custom scripts is as easy as copy and pasting from your current library. Some technicians like to start their day by looking at their unread tickets, and you can toggle this on by using the activity status button and then simply saving it as a morning View. Theres no doubt that using a ticketing system improves your ability to help users, as you cant be a 5* technician when youre searching for specific details from a long-forgotten, archived WhatsApp convo. Managing Ticket Internal Replies : r/atera Atera Pricing, Alternatives & More 2023 The solution still young and since we are with Atera there is a lot of improvement and added feature. The platform also helps MSPs manage their projects, clients, and IT documents from a single place. section.section-cta .section-cta__p.section-cta__p { This gives end users faster responses, even outside of working hours, and takes some of the manual work off your hands, especially those repetitive conversations you have time and time again. @media (min-width: 1024px) { font-size: 1.5rem; 533 verified user reviews and ratings of features, pros, cons, pricing, support and more. Rule Name Description Event: This is the system event that will trigger the rule - select Ticket Contact Responded from the dropdown list 4. Use reporting to increase customer retention by proactively providing your customers with valuable insights. Pros: Price, reliability, lots of features included such as script management, reports, software installation through msi packages. Pros: - Asset tracking is quite straightforward and easy with Atera. The technical storage or access that is used exclusively for statistical purposes. } Atera has given me the ability as a small startup MSP to grow my business with ease. Use the Atera portal, set up tickets to open automatically on receipt of an email from the customer, give your users access to the Customer Portal, create tickets directly from the Helpdesk agent, via chat, and also auto-generate via an alert, (either manually or automatically depending on your settings) a great example of RMM & PSA in one. Derdack is a long-standing innovatorfor enterprise-class mobile alerting and alert management solutions. section.section-cta { With VSA, users get access to the fastest remote control powerful discovery, reliable patch management, and monitoring and security tools in a single solution. SuperOps.ai is the only PSA-RMM platform powered by intelligent automation and thoughtfully crafted for the new-age MSP. Also, the program keenly listen to the users complaints, and solve them. Monitor system activity and receive alerts about: Define alert thresholds based on the categories of performance you need, like memory usage, CPU load, hardware (e.g. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Finally, the Load Analysis report shows you how many tickets are open and resolved, giving more insight into your backlog as an IT technician, and the Technician Comparison Report is great for managers to generate and see which technicians are being the most productive and effective. With a ticketing system, everything is coming into one place, you can categorize end users in the way that works for you, and you can use historical information to keep track of everything you need to know. Cons: 3rd party addons could display better in dashboard. Sometimes the UI is slow to respond (but it's getting better!). Pros: All in one solution. A ticketing system also allows you to scale, speak to more customers or colleagues, become more efficient, and streamline your processes. https://www.reddit.com/r/atera/comments/mrx2m1/howto_or_improvement_request_auto_followupclose/. Notifications are fast and on point. Reddit and its partners use cookies and similar technologies to provide you with a better experience. For further clarification, Our billing webinar can explain all of this in more detail, organize and add processes to your tickets. we tell customer to use e-mail address with their domain name to setup account with their technology provider (ISP,web hosting,email hosting,cloud software, etc). We're happy to have you as part of the larger conversation about Atera and the IT ecosystem. This will alert all team members on duty via Push, SMS and Voice notifications. The network issue related to Cloudflare has been resolved. These cookies will be stored in your browser only with your consent. Q: What languages does Atera support in their product? Overall: While there may be some very minor things that would cause one to list this as "not perfect", it's hard to find true perfection anywhere. Now you will only receive a notification when you mention yourself if you select the option "Notify me" on your profile. leaving you to work on next-level work instead of repetitive mundane tasks. } We also saw the SLA report, which can help you explain to your customers the value that youre bringing, through the number of tickets handled, your response and completion times and more. Pricing for Atera starts at $99/month/technician. Easy copy/paste process takes less than 5 minutes. Cons: Network Discovery feature is a paid add-on and requires a lot of preparation on customers network. Overall: Atera helps in monitoring all the IT systems in a company, by issuing alerts when there are problems. Per technician cost is much better than per agent costs. - The UI responsiveness needs a little more work. Utilize Ateras Linux RMM agent to gain complete visibility and control over your Linux environments seamlessly! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more. It's a great app. font-size: 2rem; section.section-cta .section-cta__p.section-cta__p { This subreddit is not meant to be an official support medium, so please continue to direct your technical inquiries to support@atera.com. Your RMM will notify you with an alert that there is a problem, and then through the integrated PSA, you can track and resolve the problem for the end user. navRefresh_count : '9+'}}, {{activeTicket.isStopped ? Atera on the App Store The licensing base on technician is a huge financial gain for us. For MSPs, you can use tickets to track communication and billable hours, logging everything in a single place, and adding additional products or services, including expenses. Q: What pricing for training is available for Atera. Tailor them to your unique needs, so you can receive emails about failures or other concerns in lightning fast time, and long before they even turn into issues. After all, its no good simply solving problems fast, if you cant communicate that problem-solving to your customers and prove the value of your offering. Our teams are actively working to resolve this issue as soon as possible. Reliable for patch management with a wide view of monitoring. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Check out more about that here. We looked at why you need a ticketing system, and how you can leverage the power of integrated RMM and PSA tools. They are rapidly developing new features based on feedback from the users. A ticketing system helps you to grow while keeping everything in one place so that you can seamlessly bring in more employees and customers, and keep everything organized at all times. I glad we switch to Atera. With Atera, you can manage your entire IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and even dozens of integrations with the tools you already know and love all in one place. From one click remote support to reporting, it's all there! margin-left: auto; On the roadmap are Teams integration so watch this space! Watch the full webinar for a walkthrough of how to set up ticket automation rules such as assigning actions to tickets based on keywords, how to utilize email forwarding, auto-replies, and also how to benefit from the Atera Customer Portal. Whether its making sure devices are patched, or installing software, often the customers might not see what youre doing, and this is a great way to give them that view. } Use the Atera portal, set up tickets to open automatically on receipt of an email from the customer, give your users access to the Customer Portal, create tickets directly from the Helpdesk agent, via chat, and also auto-generate via an alert, (either manually or automatically depending on your settings) a great example of RMM & PSA in one. and our } Overall: So far, I've had a fantastic experience with Atera. Is it possible to send an email to multiple users when a ticket is created? Cons: The Network Discovery capability is a premium add-on that necessitates extensive customer network setup. We saw how to merge tickets, copy in additional users in correspondence, and also how to add private notes to a ticket for better and more streamlined internal communication. Embed one-click surveys directly into solved-ticket emails from Atera. line-height: 0.8; You are, for example, enjoying the "auto-follow-up" and "auto-close" features of Zendesk. If you are still watching this ticket, we have actually returned back to the issue and fixed it. If there's anything that doesn't quite entirely meet our need, it's very often resolved in the next release! .section__container.section-cta__container { line-height: 1.5rem; The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Billing: For MSPs, track the time you work on tickets, assign contracts to different customers, and integrate with billing programs like Xero and QuickBooks Online. No integration with enterprise solutions such HPs ILO, therefore SMART Status simply wont be read from raids. Read more Atera, the G.O.A.T. . .section-cta__title.section__title { } This contact will notify your SIGNL4 team. Overview What is Atera? This is due to maintenance being performed by Cloudflare (. } Overview What is Atera? Welcome to Atera's community! Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert. we tell customer to use e-mail address with their domain name to setup account with their technology provider (ISP,web hosting,email hosting,cloud software, etc). It took a few years of waiting, but THANK YOU! Reddit, Inc. 2023. My workaround for that problem on the first day using Atera was simply creating the status "Scheduled" and excluding it from some of my custom filters AND adding the scheduled date in ISO format at the beginning of the ticket title, e.g. Cons: FIPS compliance breaks the Monitoring Agent. - User's computer can be easily controlled remotely with the software. For example, if theyre used to working with email and you want to do an easy transition you can set an Email Forwarding rule into your ticketing system to streamline that change. Compare Atera vs Jira Service Management (Jira Service Desk). This website uses cookies to improve your experience while you navigate through the website. Billing: For MSPs, track the time you work on tickets, assign contracts to different customers, and integrate with billing programs like Xero and QuickBooks Online. Override text, colors and titles are triggered by keywords set within the mobile app. Phone+1 (202) 4 700 885 Intl +49 331 29878-20 CH +41 31 539 19 90 Email info (at ) signl4.com Feedback online Newsletter Sign-up. Have been a user for 2+ years and haven't had anything pop up that I wish it did. left: 0; }. section.section-cta .section-cta__p.section-cta__p { New Ticket SMS Text Notifications - Atera Support Atera integrates with: Acronis Cyber Protect, Acronis Cyber Protect Cloud, AnyDesk, Bitdefender GravityZone, Axcient x360Cloud, Domotz, Emsisoft Anti-Malware, IRONSCALES, IT Glue, Malwarebytes, QuickBooks Online Advanced, QuickBooks Online, ScalePad, Splashtop Remote Support, TeamViewer, ThreatLocker, Webroot Business Endpoint Protection, Xero, and Zapier. @media (min-width: 440px) { Pros: Easy, quickly. We have seen the rules where you can send an email to technicians that are assigned but would like the email to be sent to all technicians without having to assign someone to the ticket. Integrations - Simplesat section.section-cta { We also use third-party cookies that help us analyze and understand how you use this website. 2023 Slashdot Media. Determine the alerts you get about your end-users devices with the threshold profile, so youre only alerted when you need to be. SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Fixed monthly cost. All Rights Reserved. position: static; We had a ticket come in last night and no notification was generated. Atera vs Jira Service Management (Jira Service Desk) I would suspect new users might expect more from the app. section.section-cta .section-cta__p.section-cta__p { We cant possibly share all the gems, as this webinar was chock-full of value! Pros: - Simple and easy installation the e-mail addresses are distribution list including our ticket e-mail address support@itservices.com > so we receive notification and can manage for our client who don't understand te. Overall: Overall I have been very happy with the platform in general compared to other platforms that i have worked with. May 24, 04:34 EDT. Our pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most. section.section-cta .section-cta__p.section-cta__p { These new features have made the product awesome! @media (min-width: 440px) { Works great with PDQdeploy. } Overall: Overall, Atera is a versatile RMM tool that offers countless features for maximum productivity and an overall organization development. Install only one software Ateras Mac RMM agent to unlock the next level with complete visibility and control over the Mac environment. One example is creating different Views for tier 1 and tier 2 technicians or creating a sales queue just for the sales team. } All factors and aspects are taken care of for it will send warnings and notifications involving the temperature of your servers, critical storage level, or backup . SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. } Some feature that we needed that is/are not available. I understand by clicking below I am agreeing to the SourceForge. The alert function is great. Cons: - There is a lacking of full integration with other software. the e-mail addresses are distribution list including our ticket e-mail address support@itservices.com > so we receive notification and can manage for our client who don't understand technical notices, it's better than if we tell providers to use our ticket e-mail address otherwise client has to call all providers to change e-mail after we close our business or they decide to go with other msp, everything works perfect with previous ticket system: it get e-mail from mailbox via POP3/IMAP and create the ticket. Cookie Notice The Timesheet Report is very popular for those who bill through Atera, allowing you to customize a report that shows a breakdown of every ticket if its resolved, if its billable, how profitable it was, and more. for your business. 8 hr. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it. Want to learn more? Price is good. Atera's price has increased this year but is still a great value. CruzOC is a scalable multi-vendor network management and IT operations tool for robust yet easy-to-use netops. Only Days left of free chat Last chance to use your chat!