What is the kms (or miles) policy? - Indie Campers Help Center But this is not the point. Your Indie Team. Indie Campers offers RV and campervan rentals in over 40 locations across Europe and the United States. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. After thousands of nights booked in the USA so far and tremendous expansion since their Los Angeles launch, the companys forthcoming American expansion plans include a 2000% increase in their fleet across their American destinations. Given that the US is the home of road trips, its no surprise that we have already seen a substantial share of domestic searches for the US, as such were well on our way to making this a top market by 2023. This will speed up your RV pick-up. Indie Campers is a motorhome rental company, operating in the European and American markets, with its own fleet of over 4000 vehicles distributed by more than 70 locations in Portugal, Spain, France, Italy, Germany, Netherlands, Croatia, United Kingdom, Belgium, Switzerland, Republic of Ireland, Sweden, Austria, Iceland, Denmark, Norway, Austral. She has many years of both academic and industrial experience within the travel industry. If the deal is not available, we will send an email informing you that the trip is no longer available. We offer a wide and currently expanding array of road trip possibilities, from short-term RV rentals, long-term campervan subscriptions to vehicles for sale and many more to come. You can pick up your RV in f.e. We are growing our team and looking for those interested in pursuing this dream with us and hopping on an ever-developing journey. Like other camper van and RV rental companies, Indie Campers has seen staggering growth throughout the coronavirus pandemic. We tried to be reasonable, explaining that we were offered a refund for both the essentials kit and the bedding we were required to buy but unable to bring with us. Unless, otherwise mentioned by the undersigned writer. Minimum age to rent an Indie Camper is 18 years old. The rental platform also noticed that more people were booking longer trips: between June to August, the number of trips booked for over four weeks skyrocketed 225% year-over-year. Ask our team for the possibilities. We paid in full for our trip weeks ago, we spoke on the phone, received email of booking confirmation and on the way to pick up the camper van from Edinburgh they cancelled the booking!!!!!! We will contact you to understand how we can solve this issue in the most appropriate way possible.Best regards,Indie Team. Indie Campers is expecting more customers from locations like London and Edinburgh, Scotland. The convenience, extra features, and safety features of what you get from Indie Campers is frankly unrivaled here in Los Angeles, and the customer support is absolutely top notch. reviewed Daniel Leontieff on Google Business. We also ensure all reviews are published without moderation. They have been very unhelpful in resolving the issue and do not respond to messages. I can recommend this company and will book another camper holiday with them. See more: The top 5 US cities for young professionals in 2020 don't include New York or Los Angeles. Had to be put up in a hotel overnight. Have you considered earning money when you don't use your RV? We thoroughly enjoyed our comfortable and effortless camping experience! Central motor home entrance door that does not open or close with the key, forcing the user to use only the front doors, including to lock the central door.4. We booked hotel rooms, parking!! Best regards,Indie Team. On top of having it delayed of 1 day (imagine the costs involved) the staff came in late (check-in planned at 2.30pm occurred at 4.30pm. The staff also assured us the water tank and propane tank were full. Reply from Indie Campers. Even after we submitted evidence (a picture of the damage taken on Day 1), Indie Campers have refused to redact the damage charges. We are able however to request less rental days. You can easily add addittional miles/kilometers. 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INDIE CAMPERS - ALL RIGHTS RESERVED 2023. They offer six different RV types, the biggest one sleeps a family of five. We feel that indiecampers had the opportunity to reach a mutual agreement with us to resolve our unfortunate experience with them but elected to hold on to an extra hundred dollars instead. Extras that are not included as bedding kits, booster seats, child seats, and baby seats can be purchased at our regular price. Monthly prices will therefore be slightly higher in these two locations, with about $1,360 per month on the annual plan, or between about $1,440 to $4,690 per month on the monthly plan, according to Indie Camper's website. A home away from home great new memories. We work hard to meet expectations like yours, and were happy to hear we hit the mark for you. Come back and travel with us soon. Cheers!Your Indie Team, Great people for pick up and drop off. With over 500.000 nights rented through our travel platform, we have welcomed more than 100.000 travellers from 130+ different countries. The first time we returned (14/12/22), because of what was reported in items 1 to 3, the employee admitted his mistake and apologized; he only stated that the check was carried out and pictures were taken, and that we could also take pictures (??? Very professional service provided by the employees Denise and Silvi. At the vehicle pick-up location (14/12/22), we were not well received, the location was unhealthy, and the employee (Wayne Chizoma) claimed not be the person scheduled to show us the vehicle.The employee showed us the vehicle, and during the explanation and demonstration, he omitted problems that the vehicle initially had:1. We had a camper van checkout at 4:30PM and we have been waiting for 2.5 hours and the van is not ready yet. Anyone can write a Trustpilot review. If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. More difficult for my wife who has an injured shoulder.Passenger wing mirror damaged and taped up but not on damage report.Stressful time with customer support team. Click here, Best price guaranteed and 24/7 road assistance. They looked understaffed and not in a position of providing better services (You dont even have a proper internet connection on site, we had to wait for 15m so the photos of our van could be uploaded to our contract come on)Were looking at the money we lost on this trip and the money we paid for services that were clearly not at their supposed levels. 2) Customers have the option to add extra kms/miles packages or unlimited kms before their trip during the booking process. Keep your staff, provide them with better infrastructures, try to see your customers as people rather than dollar bills. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. However, the price varies according to the location. Hotspots are activated during the check-in, offering . The new locations will offer perfect starting points for exploring some of Americas most well-known panoramas and iconic regions such as Utahs Mighty 5 road trip, the Grand Canyon itinerary, or the Las Vegas to Los Angeles road trip to name a few. A space heater was included which was nice for cold mornings (you'll need" read more in Rv Rental Las Vegas Elite OffRoad 82 I booked 10 days trip in US starting May 29th. Worked ok but motorhome was not the easiest to live ,in poor layout /bad design. When we called the customer service they dont want to give us a reference number .Dont ruin your holiday.I think good reviews for them are fake, Hi, Thank you for taking the time to write a review, our main goal is that every client always has a positive and incredible travel experience. !They ruined our holiday. The participation was reacquired in 2017 by the founder and CEO Hugo Oliveira, for seven hundred and fifty thousand euros, after the company's internationalization and growth objectives were achieved. LGBTQIA+ community and neurodiverse people, Estonia -especially its capital Talliinn-. Were so happy you loved your experience and cant wait to have you back for your next roadtrip. Subsequently, Indie Campers also started to create a market place for private motorhome owners and professionals to rent their vans through their platform and resources. LOS ANGELES, February 15th, 2022. For the price we paid, we clearly expected more, smoother, better. We had all the necessary items provided in the kitchen kit. It ruined all my reservations for locations and parks I made in advance. Fantastic experience during check in and out. But they just do not reply. Quick note aside on the staff who was really helpful and did its best considering the circumstances. Indie Campers offers RV and campervan rentals in over 40 locations across Europe and the United States. For this reason we use the heater sparingly and had an extremely cold night. 1 year ago Save I do not recommend Indie campers, they were all smiles when taking my money, the van was old and held together with zip ties. There were 4 couples waiting at that point), our vehicle was clearly not ready. Easy check in and out process, and the van was way nicer than expectations. It had the romantic paint shades of brown and orange with an olive green . Indie Campers specializes in compact RV's and campervans. She has written/edited numerous articles in various tourism magazines. After a successful launch in Los Angeles, Indie Campers expands to Nevada, Utah, Florida, Arizona, Colorado, California, and Texas. Rented an Atlas model for 3 nights, now I understand its too little, next time im rent for a week service at IndieCampers was great! Road trippers and travel enthusiasts looking to explore the great American landscapes can now start their road trip with Indie Campers from Las Vegas, Salt Lake City, Denver, Orlando, Phoenix, Houston, San Francisco, and Los Angeles. Check out our RV subscription options and book your new home on four wheels! Between the age of 18 and 25, the additional insurance is not possible, so keep in mind the higher deposit and liability (check our conditions), All RV's have manual gear, with the exeption of some newer models Marco Polo and California. We drove several hours to Utah and set up the bed only to realise we were only provided with sheets. The locations served by the company are: "Portugal Ventures sai da Indie Campers por 750 mil euros", "Portuguesa Indie Campers tem 150 vagas para estgios e empregos em 10 pases", "FT 1000: the fourth annual list of Europe's fastest-growing companies", "A European camper van rental platform has expanded to LA with RVs starting at $40 a day", "This new service wants to help you rent out your campervan", "Indie Campers. Indie Campers is your go-to marketplace for road trips. This company presents a business model centered on the relocation of vans between their operational bases, according to the availability of each type of campervan and the demand for each location. Our main goal for every customer is to always have an incredible travel experience with us.We have spotted your credentials and passed on your situation to our customer service team, who will be in touch as soon as possible! Here are 8 tips for writing great reviews. They have been very unhelpful in resolving the issue and do not respond to messages. Vishal at the Manchester branch was really helpful, Thank you so much for the kind words, Eddy! Van absolutely presented perfect. Do you agree with Indie Campers's 4-star rating? Tour of van, its facilities , very clear and concise. The phone they have on website is for call center located probably in India. I can recommend this company and will book another camper holiday with them. It ruined all my reservations for locations and parks I made in advance. Thanks for the awesome review, Jason! Timely. Start dreaming and travel with us! The third one we Drove to was just closing as we got some fuel.We couldn't use the toilet as it was disgusting (hadn't been cleaned)We found a rest stop and emptied it but they didn't supply the chemical tablets that we paid for in the 70euro essentials package.The shower door was actually completely missing (described as damaged in contract) so it is very awkward to wash ourselves. We simply want to get back the money that we should not have been charged. 3min read 25 Feb 2022. 2023 Trustpilot, Inc. All rights reserved. The staff in Edinburgh (Andrew, Aneta, Venkata, Andrea and Adi) was very friendly. Had to use a camping chair. Rooted in a deep technological focus, our challenges are both exciting and demanding, and require top talent and motivation to be successfully pursued. The monthly price of the subscription which includes two drivers depends on the selected city, and will vary from month-to-month. It goes against our guidelines to offer incentives for reviews. And attic equipped with beds; storage areas; cooker; cooler chest; shower; cleaning kit; kitchen with sink; bathroom, among others. ), but he did not solve any problem. Indie Campers even helped us get to the airport on time. In 2013 two friends started Indie Campers with three Campervans. Vickyis the co-founder ofTravelDailyNews Media Network where she is theEditor-in Chief. The camper was great, we had a long adventure and never ran into any issues, i would highly reccomend to friends and family as the process is very simple. [8], Indie Campers has multiple types of cars in its own fleet, from rooftop tent Jeeps to fixed beds RVs, that accommodate from 2 to 5 people.[9]. All rights reserved. We work hard to meet expectations like yours, and were happy to hear we hit the mark for you. Cancel your trip with a full refund up to 17 days or with a voucher (85% of booking value) up to 72h before your pick-up date! After thousands of nights booked in the US so far and tremendous expansion since their Los Angeles launch, the company's forthcoming American expansion plans include a 2000% increase in their fleet across their American destinations. Had to be put up in a hotel overnight. Todo de 10 ! Highly recommend to anyone who wants to try this out, it was truly a great experience! Indie Campers' customer service left a lasting impression on me. About the main door problem, he said he didn't have the necessary part for replacement. Your opinion matters to us and is being shared with our team. Find out how we combat fake reviews. We provide top-quality RVs, campervans and motorhomes for rent or sale in several locations across North America, Oceania and Europe through a seamless and personalized online experience. Thank you very much :-). Ladders missing from van so difficult to get in and out of bed. We use dedicated people and clever technology to safeguard our platform. Our RV was equipped just right for us to stay anywhere without the need for hookups. We look forward to welcoming you back soon. Just be aware, you can choose only one offer per submission! The next day we contacted indiecampers and explained the situation. We use dedicated people and clever technology to safeguard our platform. Bedding Kit. We are deeply sorry that our services did not go as they should've and that you are not satisfied with the experience you had with us. The business was launched alongside his Austrian friend, Stefan Koeppl with the guidance of the "Erasmus for Young Entrepreneurs", sponsored by the European Union. 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The checkout went super smoothly. Jessica and Frank were a very helpful staff. Less than 24 hours before pick up I received an email saying about delay and that I can get my RV only on May 30th. Anna has traveled to over 35 countries and is always looking for the next adventure for her and her dog. Your Indie Team. Your Indie Team. Were so happy your vacation went so smoothly. The depot was in the middle of nowhere, and took more then 1.5 hours to collect the camper, overall we were nearly 4hours from when we left Munich to when we arrived back with the camper.The camper wasn't ready, (pictures had to be taken, bulbs replaced) the camper was given to us with less then 1/4 diesel on a holiday evening we were lucky to find a petrol station. N 1 road trip provider in North America, Oceania and Europe We envision becoming the world's no. Thank you for the kind words, Sergio! Were so happy you loved your experience and cant wait to have you back for your next roadtrip. Were so happy your vacation went so smoothly. But they just do not reply. Thank you so much for the kind words, Thomas! 5 reviews Claimed RV Rental Open Open 24 hours See hours See all 5 photos Write a review Add photo Location & Hours Suggest an edit 23865 Hawthorne Blvd Torrance, CA 90505 Get directions The functionalities of the van worked without a problem (special thanks to the heating system that kept us warm with negative temperatures!!). All payment plans include insurance, roadside assistance, maintenance, and a set number of miles. Refrigerator not working in GAS mode.6. Why are tropical holidays much more relaxing than health getaways? For Subscription bookings, the number of included km/miles for free is per month or year. 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We were referred through several representatives and eventually were told that only the essentials package was to be refunded. Aggregating over 2.000 own vehicles plus the campervans, motorhomes and other recreational vehicles of countless individual and professional hosts, we operate across the United States and 14 European countries - Germany, France, UK, Ireland, Spain, Italy, Switzerland, Austria, Netherlands, Belgium, Sweden, Portugal, Croatia and Iceland - and are physically present in over 40 cities. North America, Europe and Australia road trips starting at 1/night. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The price of the subscription varies according to the city, and customers can select one of the company's nine camper van models that range from a Fiat Ducato to a Volkswagen California. Roshni, thank you for the great review! Hi Nick, Thank you for reaching out to us and for bringing this issue to our attention.We are sorry for the inconvenience caused and that you did not have a pleasant experience with us. Professional check in and check out team. No compensation whatsoever for inconvenience and additional food costs due to being unable to buy from a supermarket on first couple of days.Very poor service and will not be using again, despite having used before. How does it work? By visiting our website, you agree to us doing so. The campervan was adequately fitted out, but with some issues including a broken hob and missing toilet chemicals, but not a terrible start.However, after we returned the campervan, we had an electronic check out, submitting photos/videos. Indie Campers for camper rental in Europe | With Worldwide Campers Indie Campers has released a subscription service that allows digital nomads in Europe to subscribe to #VanLife on a monthly or annual basis. Simply enter your travel dates, pickup and drop-off locations, and find your perfect adventure on wheels. Discover our Indie Campers models and find your travel home which ticks all of the boxes and makes your travel dreams come true. Until then, were here if you need anything. Indie Campers Reviews | Read Customer Service Reviews of indiecampers.com However, as didn't have camper had to eat out and then discovered on the Sunday that no supermarkets or food shops open so ended up having to eat out again. Hi Ildar, Thank you for taking the time to write a review, our main goal is that every client always has a positive and incredible travel experience. Took several days to get documents for reimbursement to them as email kept blocking my messages and despite having sent everything then on WhatsApp, they kept asking for the docs again.Was reimbursed 1 day hire plus mileage and transport costs. We paid in full for our trip weeks ago, we spoke on the phone, received email of booking confirmation and on the way to pick up the camper van from Edinburgh they cancelled the booking!!!!!! Is a scam. Is a scam. Just checked in for our second big trip. Use another one. We cant wait to grow a lot in the US and we are expecting to continue growing aggressively in the coming years. says Oliveira. We will contact you to understand how we can solve this issue in the most appropriate way possible.Best regards,Indie Team, Really good experience and made easy with Indie campers and guys at Zurch depot :), Thanks for the awesome review, Aleksandar! Thanks again!Your Indie Team. Gas leak through the control valve, putting our lives at risk. Less than 24 hours before pick up I received an email saying about delay and that I can get my RV only on May 30th. Fairmont Empress in Victoria debuts Sunset Sips, Loinj Hotels & Villas appoints UK luxury travel PR agency, Storrington PR, The Royal Portfolio appoints new Resident Art Concierge at The Silo in Cape Town, STR: Canada hotel RevPAR above $100 for three consecutive months, The Sharing Economy and the Tourism Industry Prospects, Opportunities and Challenges, Pragues hotels: Where history meets luxury. For example, Reykjavik's plans are about $1,240 per month for the annual plan or between $1,240 to $4,260 for the monthly plan. We booked hotel rooms, parking!! However, an annual membership will consist of a fixed monthly cost throughout the year. Their competent team truly made a positive impact on my overall experience. The month of. They know nothing and the only thing they can is to repeat details of your reservation.The only way to communicate with them is email. American travelers can select from three different models, the Jeep Wrangler Camper, a converted Mercedes Benz Metris campervan, and a Class-B Winnebago Solis. 1 road trip provider and are quickly expanding - vertically and geographically - to make it happen on a daily basis. Until then, were here if you need anything. **We bought a single sleeping bag for two people for $70 which we felt was absolutely reasonable We completed our trip and I emailed indiecampers customer service explaining what had happened, requesting the essentials package refund and reimbursement for the sleeping bag which we left in the van (we were travelling internationally and couldn't bring it with us). Cheers!Your Indie Team. Hi Tim, We are happy to hear that!Cheers,Your Indie Team. The new locations will offer perfect starting points for exploring some of Americas most well-known panoramas and iconic regions such as Utahs Mighty 5 road trip, the Grand Canyon itinerary, or the Las Vegas to Los Angeles road trip to name a few. Hand overs easy going. We are happy to help you. Our mission is to offer best-in-class service, brand new 2022 tailored-spec vehicles that are unique in the market, the freedom of one-way trips that leverage our network, and a best price guarantee to make road trips accessible to the widest segment of travelers possible.. Our van was clean and ready on arrival and worked well the entire trip. Indie Campers was founded in Lisbon in 2013 by a Portuguese, Hugo Oliveira, who had the business idea after returning from a trip in Australia, in 2012. "Indie Campers RV was perfect for the trip, fully equipped with two double beds, camping stove, crockery, folding table and chairs", "Recreational vehicles is experiencing a boom at present Indie Campers aims to bridge the gap between supply and current demand for safe and sustainable travel options. I highly recommend! However, as didn't have camper had to eat out and then discovered on the Sunday that no supermarkets or food shops open so ended up having to eat out again. The van was literally new, and it was perfect in every detail. Best regards,Indie Team. All campervans are maximum from 1-4vyears old. For first-timers who aren't totally sold on the camper van lifestyle yet, Indie Campers is inviting people to test its vans at one of its over 40 depots and recommending a short-term booking beforehand.