Thank you so much! The return shipping fee will be paid by you directly to the post location. Shipping costvaries for different items. It hasn't solved the issue. Rush Order Service. Thanks for send me my dress at the time. Become a verified brand rep for JJ's House and amplify your brand's voice on Knoji. Correct measurements are the prerequisites of getting a perfect fitting dress. Trumpet/Mermaid Off the Shoulder Sweep Train Silky Satin Wedding Dress With Ruffle. Have a nice day!--------------------------------------------------Replied:Dear customer, Thank you for your feedback. JJsHouse.com.au uses solid and exquisite threads only to make comfortable dresses. Most accessories If you are not satisfied with your item (s), please request a return in My Orders or Contact our Customer Service to initiate the return process to get the return form within 14 days upon receiving your item (s). They will only refund 40% of the purchase price.I will never buy anything from them again. I bought this from jjshouse, i like it very much:). Please keep the receipt with tracking information. Everything You Should Know About the EZContacts Return Policy. 2. I cannot unsubscribe from your website therefore I keep receiving mail I DO NOT WANT! There are 201 customers that JJsHouse.com, rating them as excellent. Thank you for your cooperation in advance. The return form must be included in your return package. Does JJ's House accept in-store returns? I did not want to lose my money so I used the coupon for miscellaneous items. The Lingerie selection is excellent and since I recently received some of the items I am reordering, I am confident about the style, size, and quality. The support team lacks customer service skills, training, and resources, resulting in only 6% of 0 complaints being resolved. Dont waste your time. If an item doesn't work out and another one is needed, a return will need to be processed for all unwanted items (if eligible per the return policy) and a new order must be placed for new items. I am horrified at how unprofessional this is and I demand a full refund of my money. Measure from your shoulder point to the wrist. I paid 36 for a bolero jacket for a wedding. We also appreciate your honest feedback about your experience. This is where the problem started. It arrived on the 21st April. I read reviews that mentioned their sizing was generous. Material Procurement: After checking the fabric quality from several suppliers, JJsHouse.co.uk selects the most delicate fabric for customers. Thank you so much. Purchased never arrived, no information poor customer service. Sit back and relax while we do the work. Need to know where to return it and how to get a label so I can get a credit. Im going to have to get it professionally pressed and starched so the collar stands up like it does on the website. Thank you for your cooperation in advance. You will have a pre-paid return label included in the box with your try-on dresses and can simply box the dresses back up, put the label on top, and drop the package off at their local post location or Royal Mail locations. It was perfect and beautiful like I imagine. Parcel arrived too late for the event so we had to send it back, in total they took 400 on the refund for various unbelievable reasons. Check the, Yes. Hope to hear from you soon. Contact our Customer Serviceto initiate the return process within 14 days upon receiving your item(s). Measure from the top of the shoulder, down the front of the shoulder, under the arm pit, and up the back of the shoulder. Jjshouse.com you are considering visiting, which is associated with JJsHouse, is very old. For more detailed refund time instructions, please check the "Refund Details" section of this article. I wasnt surprised at how creased it was and the material is so flimsy. Thank you That doesn't get me wearable dress. It is the reason for the price difference. RETURN POLICY - JJsHouse.co.uk To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? I read reviews that mentioned their sizing was generous. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? I will attached more pics of me in the dress. I emailed them and was promptly told they would give back 30% of the cost. Your understanding is highly appreciated. Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition. When I open box and Firstly the dress is not a good fit. You will be responsible for all return shipping costs. From your last message that was sent before this one, let me say that I am flattered but I am no celebrity. The process time is 8-11 daysfor Wedding Party, Special Occasion & Celebrity Dresses, and 11-13 days for Wedding Dresses. I would like to see more bras in the plus sizes. Please make sure you do not include non-JJs House items or items that you dont plan to return, in your return package as we are unable to send them back to you. JJsHouse.co.uk uses solid and exquisite threads only to make comfortable dresses. We emailed to find out more about the situation and attached measurement photos provided by our QA department in the email.Incidentally, we recommend that you contact our customer service at service@jjshouse.com if you need help, because they will help you faster. Update:Dear customer,We are sorry that our product doesn't meet your expectation.Could you provide the photos which we could check for you? My gown was gorgeous. Slight color aberrationmay not mean that the dressis defective or mis-shipped. It is too late for most everything in the order. How good is their customer service for returns? Only found one item I can use. Standard shipping takes a bit longer than expedited shipping but costs less. I was skeptical at first but I saw a dress I loved and wasnt sure if I was going to get the same thing I took a chance and Im glad I did!!! US$ 20.00. Thank you for your review.Your satisfaction is the most important to us and this is absolutely our work power. I have ordered several times from JJ'sHouse and the quality has been top notch! You can choose to return the packages by yourself at your cost. Thank you, and please pass on my thanks to everyone involved - it was a great day. I got my dress on 11/10/11. I've tried to explain all I want is another pair of pants that are the correct length, I am prepared to put money towards them so I can use this outfit but nobody replies. Our AI-driven app needs only a couple of details about your purchased item, and it will draft an airtight return request letter and send it to JJs House! The quality of the dress was fantastical, I loved it, but the shipping took almost 3 weeks wich was okay. I disputed back and forth saying that I shouldn't have to pay postage again when they provided me an imperfect item, it is not fault of my own. As of April 14, 2022, JJ's House does offer international shipping policies. Your bank or payment service may levy a small transaction charge. My perfect princess dress for my perfect princess wedding.My bridesmaids (not bridesman of course lol) also all wore JJ'sHouse dresses. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Hope to hear from you soon. TRY BEFORE YOU BUY WHEN YOU RETURN USING THERE OWN SHIPPING LABEL THEY STATE THEY NEVER GOT IT. Click where it reads "Return Request". I didn't have time for alterations. More Color Options . 2. and there is no need for my concern. LOOK AT THE BETTER BUSINESS BUREAU REVIEWS STAY CLEAR FROM THIS PLACE Date of experience: May 28, 2023 Reply from JJ's House Updated 7 hours ago Dear customer, Thank you for your feedback. 1. Personalized items cannot be returned. Jjshouse made my dress, my bridesmaids' dresses and my mother's dress so wonderfully. I purchased a dress that does not fit. - Once your order has been shipped, it can no longer be cancelled. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Thank you for your cooperation in advance. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I ordered from JJhouse because of their no worries return policy. Hi Sofia, I have tried phoning their Cambridge phone number and their Hong Kong number only to have a recording saying incorrect number. I will attached more pics of me in the dress. By the way, the customer service replied to your request within 24 hours. What is JJsHouse's Twitter? - why you are providing different information every single time After you going to your order page, you can follow the instructions below to initiate the return request process yourself: For a better return experience, currently we provide a Self-Return Service for returnable items. I was amazed to be sent a small box and could hardly believe that they had been so stupid as to cram this hat into a flat box, half the height of the hat. Please give us more information to help us find your order. All new orders are subject to current production times and prices. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. This is insaneI am going to dispute the charge and mail the item to the address that was on the packaging and hopefully my CC company will hold them to refunding me. JJsHouse.com Reviews - Read 244 Genuine Customer Reviews | jjshouse.com Thank you, I purchased a Mother of the Bride gown in a custom size after doing their Try-on service. Rush Order Service (034004056) - JJ's House If it refuses to cooperate, our app will help you take it to small claims court. Free return policies rating: 5.0 - 1 rating Yes, JJ's House does offer free returns & exchanges. Trying to return an item that I was charged for. How the JJs House Return Policy Works, and How To Return an Item With DoNotPays Help. J'ai envoy de nombreux mails de relances mais sans autre retour que le virement a t effectu. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Rather than use JJ's UPS label and have JJ's charge me an UNDISCLOSED amount for using their label, I decided I will ship it from my office where we have a UPS shipper account, so I can know how much it costs. 3. Dress arrived days early than stated. Carelessly packed into the smallest box and so creased it was unwearable without professional steaming/pressing. PLEASE PLEASE I NEED MY DRESS BEFORE SATURDAY I TRUSTED ORDERING FROM U AND ITS NOT HERE, Order no [protected] I represented Canada. They spent so long messaging me trying to get me to only order 1 that it became too late and so decided to cancel. My other two bridesmaids had already got their dresses and I was excited to get the last one. Update:Dear Customer,Sorry for the inconvenience caused. Click here to get notifications about new complaints of JJsHouse. Your understanding is highly appreciated. Many of our items are made-to-order, so we don't keep these items in stock. It has certainly deterred me from ever ordering from you again. A loss of 24.60 for simply returning the garment. Return Policy (Full policy, list of returnable and non-returnable items), Wear an unpadded bra (your dress will have a built-in bra), Pull tape across the fullest part of the bust, Usually about 1 inch (ca. Because of this, Total Delivery Timeis different from shipping time alone. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information. Packing / Delivering: Every dress of JJsHouse.co.uk is packed well in the package separately, avoiding products being scratched or ripped. Your encouragement will keep us moving forward.We sincerely hope that we will have more chances to serve you.Best Regards! All returned or exchanged products must be in their original condition. As of April 14, 2022, JJ's House does allow modification & cancellation policies. Ordered 2 bridesmaid dresses and returned them within 14 days. Please help me to enjoy my big day by sending back or replacing my order But I really love the dress and I would definitely buy from here again. Verification can help ensure real people write reviews about real companies. We can see that your parcel has arrived back at JJ's House on the 11 Feb 2022. You can just give the parcel to them directly and don't need to pay extra money there. According to our return and refund policy, the shipping cost can be refunded if there is any quality problem.You have chosen our appropriate pre-made returns label and 3 has been deducted from the refund value. No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. I ordered a dress for my daughter's weddings, mother of the bride Hi Anne. And in my dress I felt and looked a million dollars. We will also deduct the return shipping fee from the refund if you use our return label to send the package back. Please Note: If you received a wrong item/size or damaged/defective item, after selecting the corresponding reason and adding photos for the explanation, your request would be automatically forwarded to our customer service team and theyll look into the issues and give you a satisfactory solution. This is what the entire return process with JJs House looks like: JJs House inspects all returned items and processes refunds when it confirms that the item has defects you mentioned in your return request. Material Procurement: After checking the fabric quality from several suppliers, JJsHouse.com.au selects the most delicate fabric for customers. If your item arrives damaged or defective, please request a return in My Ordersor Contact Usdirectly for assistance with processing your return. Please Note: On JJsHouse.co.uk , each dress is made from scratch according to customers' specifications. Items that cannot be returned or exchanged. Does JJ's House offer a money-back guarantee? Return item(s) are lost or damaged on the way back to us. Please try on your dress as soon as possible without altering,washing the dress, or removing the tag. I purchased this dress in ivory with champagne sash. Ordered a prom dress for my daughter. If you are not satisfied with your item(s), please request a return in My Ordersor Contact our Customer Serviceto initiate the return process to get the return form within 14 days upon receiving your item(s). The fabric was as expected. This is a big ask of you, Desired outcome: It was the right size, I ordered it too big on purpose, had it altered it is now a perfect fit ( I am 64 and a size 18 - I ordered a 20 as their sizing are measured differently to ours) it arrived on time. Processing: JJ's House uses the latest technology and highest craftsmanship standards to always meet customers' expectations. 3. Wedding Dresses 2023 | New Styles, All Colors & Sizes - JJsHouse.de I have been trying to return using JJsHouse website but can not find this particular order anywhere. We found clear and detailed contact information for JJsHouse. View the, Yes. Allow up to 15 working days for the funds to be credited to your original form of payment. This shipping method is the fastest available. After checking, we received your order on 2023-04-13, and the items in your order are made to order, so we need 12-15 days to prepare it. Select the reason and add photos for the return. We do not refund shipping fees, shipping insurance, or taxes paid on shipping. For details, please refer to our cancellation policy below. They are making no effort to cover this delivery fee, either refunding me 18.99 from the original order or sending a new dress out from their side for me free of charge. They offered me a coupon for full amount but, not a full refund of money. I purchased a bridesmaid dress on 5th April 2022. Expedited Shipping This shipping method is the fastest available. However, it didn't, the shipping comes out separately. Standard shipping takes a bit longer than expedited shipping but costs less. Feel free to use them. I am writing an official complaint with regards to my parcel nr [protected]. You can also contact customer service to provide your PayPal account after returning the package. !Order number 8487824201We have spoken via email. I purposely gave measurements half inch smaller on bust and waist and when it arrived, 3 weeks after I ordered, it fit perfectly. Discuss the issues you have had with JJsHouse and work with their customer service team to find a resolution. Youre not alone in your fight for justice! Spent 2 days on their website trying to get a refund with no satisfactory solutionjust want my refund for an item that cannot be used with my gown. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! These are being shipped back due to address quiery x I have tried many times to retrieve my parcel with no success These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. please see copy of last email, that i have evidence they were revived back on your end. You can use them to: We have helped over 300,000 people with their problems. Please use a safe and reliable delivery service to return the package to ensure the package will reach us. JJsHouse.de holds no responsibility for missing packages or damaged products caused by theshipping carrier. Jjshouse Contact Us | JJ's House The Hollow to hem(front) measurement of our standard dresses already includes 2 inches (ca.5 cm) extra to fit high heels. I returned the dress, no problem BUT I had to pay 30 dollars to return it. My way of saying THANK YOU. Free Shipping. That's just to much. Cancellation Policy. Would avoid this brand. Please note that we only accept products in their original condition, andwe cannot process any products that are returned without our prior knowledge. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Product, Cape veil, is beautiful! Please contact us via email if you need further assistance. Can't wait to see them! However, we are more than pleased to assist you in filing a claim against the shipping carrier. Whilst I have to accept the various penalties imposed for returns it is none the less outrageous bearing in mind the additional cost I would have incurred had I kept the item. I was able to find many accessories to compliment the dresses I am buying. Thank you, and please pass on my thanks to everyone involved - it was a great day. In fact, this doesn't even fully cover those costs. You can find contact details for JJsHouse above. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of JJsHouse, Like, share & subscribe to JJsHouse on YouTube at. Begin at the hollow space between the collarbones and pull tape straight down to the floor, To fit high heels, well add an extra 2 inch (ca. Jjshouse Store Locations | JJ's House I have ordered from JJHouse several times. - Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. The total cost of the dresses was 200.00. Dear customer,Sorry to hear that the package did not catch up with your event. This handy guide to the JJs House return policy is here to help you grasp the ins and outs of this brands terms and conditions when it comes to returning a product. Please keep the receipt of the returned package with you as your proof of return. I understood when ordering from the discounted dresses that there would be no return available. Once scanned and confirmed, the refund will be credited back to the original payment method within 7-10 days (the actual processing time depends on your payment method and bank). Currently we need 8-11 days for Wedding Party & Special Occasion Dresses, Celebrity Dresses, and 11-13 days for Wedding Dresses. 2 reviews US Updated 16 hours ago BUYER BEWARE BUYER BEWARE! Standard-size dresses (except final sale dresses). Please be informed that after placing your order, there is still time to change your mind. Sorry but no order matches your email address nireply@aol.com. Delivery times are between 3-6 days to all major destinations. I did have an off the rack backup plan and figured I could risk it at such a good price. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of JJsHouse, JJsHouse earns 70% level of Trustworthiness. Yes, JJ's House does offer free returns & exchanges. If you need any further assistance, please contact us. Measure from your shoulder point to the wrist. Shipping costvaries for different items. Packing / Delivering: Every dress of JJsHouse.com.au is packed well in the package separately, avoiding products being scratched or ripped. My perfect princess dress for my perfect princess wedding.My bridesmaids (not bridesman of course lol) also all wore JJ'sHouse dresses. For customers from countries without return label service: If you need to return the items, you can take your package to the local post location and send it back to us. They make you think it's an american company and it's not. It came folded as small as they could possibly get it and squashed into a tiny box. On the last page, you can download the PDF file which contains your return label (if you choose "JJsHouse delivery service" as your return method), return form, and instructions for your return. Appreciate hearing your concerns. I would absolutely recommend buying from JJ'sHouse, I've had a great experience with them! A pair of pants the correct length. We will process the refund when we confirm that the product has the problems you mentioned. If I had known this I would never have ordered from JJs house in the first place. Find out how we combat fake reviews. Please Note:It can generally take a few weeks for a return to arrive back and be processed back into our warehouse. Where is it ok to sell unusable items and not do anything about it? 3. - why parcel has been shipped from UK back to Germany I purchased this dress in ivory with champagne sash. We are sorry to hear that you are not happy with the shopping experience with us. Thank you. Initial JJsHouse complaints should be directed to their team directly. And you need to confirm the return delivery status by yourself. From your last message that was sent before this one, let me say that I am flattered but I am no celebrity. Delivery times are between 5-8 days to all major destinations. - Unpaid orders will be cancelled automatically after 1 days. However, Klarna have now billed me for the shipping and shipping insurance costs. For customers who placed orders using online payment methods: Refunds only begin once a returned package has been scanned and confirmed back into our warehouse. All Final Sale items are not returnable or exchangeable. Remboursement pour commande [protected] retourne. Upon arrival of your package, it is suggested that you check the dress to make sure it has been made in accordance withyour order specifications. We do charge a return shipping fee, but with our return label, usually the price would be lower than other shipping companies. Thank you so much. a refund and an address to return the dresses, Cover 18.99 postage (which should be a tiny amount for them), Remboursement pour commande [protected] retourne, wedding ring pillow - order no [protected], order not sent, no communication or refund, Will not refund for UNWORN merchandise that didn't match color I needed. Its really beautiful. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? Worry-Free Returns are available for standard sizes within 14 days. You destroy my experience and trust with your Company. Kidderminster Hope to hear from you soon. I got my dress on 11/10/11. If you insist on returning such items, please submit your request to our customer service team by following instructions: 1. Expedited Shipping Does JJ's House guarantee items with a free return policy? Your bank or payment service may levy a small transaction charge. The Hollow to hem(front) measurement of our standard dresses already includes 2 inches (ca.5 cm) extra to fit high heels. Currently, for a better return experience, we offer return labels for our customers from specific countries. Hi, I order 2 jr. bridesmaid dresses, the wedding was cancelled. If there is any quality problem with our dresses, could you send us detailed pictures?According to our return and refund policy, the shipping cost and restocking fee can be refunded if there is any quality problem.