Contact your Sales Account Manager or email sales@lightspeedhq.com to ask about purchasing a CFD. The K-Series Customer-Facing Display (CFD) displays order details on a separate iPad integrated with your Lightspeed Restaurant point-of-sale system. Customize the length of time that the payment confirmation screen stays on the CFD to ensure that customers have enough time to scan the QR code and retrieve their digital receipt. How can we help? Kitchen display Reduce wait times with a display that helps the kitchen staff prepare orders as they are sent. Select Customer Facing Display. To hide the URL, maximize the browser window. About Customer Facing Display for computers - Lightspeed Retail (R-Series) If you do, however, you'll also need to selectDisconnectin Lightspeed Hub. For more information, see the developers privacy policy. Customer Facing Display - Lightspeed Retail (X-Series) - Vend Once downloaded, the CFD app needs to be paired via bluetooth with Restaurant POS in order to display orders. Should you need to disconnect Customer Facing Display, simply selectDisconnect in Lightspeed Hub. If a matching email or phone number is found, you will be prompted to confirm the information with your customer. If using the Clover device as a customer facing display with the Retail POS (S-Series) for iOS, visit our Clover Mini Setup article for step-by-step setup instructions. To make your browser window visible to your customers, drag it from your primary display to your secondary display. Lightspeed Display is the perfect companion for Lightspeed Retail POS (X-series), offering retailers a customer-facing display using a secondary iPad. , your secondary display shows the following sale details when making sales: You can also configure your Customer Facing Display, Configuring Customer Facing Display settings, Customer's first name (if setting enabled), Work order (number and date and time ready). Note : You can also open Lightspeed Hub from Lightspeed Retail POS by going to Devices and selecting Connect to Lightspeed Hub > Open Lightspeed Hub. tax group. The connection status light at the bottom-left of your secondary device should also be green and sayconnected if you click it. Customer Facing Display functions as an app that is run on a secondary iPad. Upselling in Customer Facing Display - Lightspeed Restaurant (L-Series) CFD visually presents the following order details: It really is as easy as 1, 2, 3. In the main window, click "Customer Facing Display V2". The recommended setup for optimal performance is to connect a secondary display with the. Lightspeed Retail (X-Series) Hardware. helps you set up your hardware in fewer steps and guides you through the process. Powering the world's best businesses, Lightspeed is the unified POS and payments platform for ambitious entrepreneurs to accelerate growth, provide the best customer . Best Restaurant POS Software Features | Lightspeed HQ In Retail POS, you should see that your secondary display is connected. cash drawer. This helps reduce errors and increase customer satisfaction in your shop. From the list of unpaired devices, select the CFD device by name. Compatible with Lightspeed Hub desktop app, Connecting Customer Facing Display without Lightspeed CFD or Hub, Configuring Customer Facing Display settings, Connecting Customer Facing Display without Lightspeed Hub, Connecting Customer Facing Display on your iPad. Lightspeed Display (X) on the App Store Once you select it andconfigure your settings, you'll be ready to make sales and share them in real time with Customer Facing Display. To connect your customer-facing display, you will first need to create a connection code. Then, do the following on your primary display: You should now see your shop's background and logo on a new browser window. Also in Retail POS, next to Customer Facing Display, you should see a Settings button. Upon payment, a QR code appears on the screen, which customers can scan to obtain their digital receipt. Restaurant POS Hardware | Lightspeed HQ In both Lightspeed Hub and Lightspeed Retail POS, you should now see that Custom Facing is connected as well. Download the Lightspeed CFD app on the iPad that will be used for Customer Facing Display. CFD displays the following order details: Order items Order item quantities Order items prices Order item modifiers. Be transparent with your customers and let them see the full breakdown of their order. 6. What to include in a restaurant employee handbook, How to calculate restaurant profit margin, How much does it cost to open a restaurant, 15 Emerging technologies to reduce food waste, Free restaurant employee handbook template, 6 Ways to Run your Restaurants Smarter in 2023, Building Safe Spaces: How a Musician Turned Restaurateur Shapes Communities, Subtotal price (for tax-exclusive accounts), Order number for Takeaway Mode (so that guests can be sure they are paying for the right order). However, the customer's name remains confidential and will not be shown. Grab your secondary iPad or Airplay-compatible external device, download the CFD app, then pair it to your Restaurant POS over wifi and you are instantly ready to display your orders. If the setup was successful, your CFD should be listed among your devices inConfiguration> Devices > Devices with theDevice type set to "Customer Display.". When an order is displayed on the CFD, your logo will slide to the left of the screen automatically. From inventory planning to tracking and reorders, Lightspeed Retail helps your business stock the right products at the right time. The connection status light at the bottom-left of the new browser window should also be green and sayconnected if you click it. Customer Facing Display Upselling in Customer Facing Display Use Customer Facing Display (CFD) to promote deals and suggest item pairings by attaching an Upsell CFD image to products in your menu. 2. In Retail POS, next to Customer Facing Display, you can also a selectSettings>Actions >Disconnect. Learn how to navigate and understand the POS devices page, which shows a list of devices connected to the K Series app. If for any reason this setup is not ideal for you, however, you can also connect a secondary display (e.g. Identify which POS device you want to connect to the CFD and click itsname. (Optional) Set a code expiration date to any number of months or days. List out their order, subtotal and total price for your customers. A confirmation screen showsonce the pairing is complete. To make sure that you and your customers are on the same page, your secondary display shows the following sale details: Customer Quantity Item Price Gift card Work order Take note of the alphanumeric connection code with, Connect the customer-facing display device to the, Open the Lightspeed Restaurant app on the customer display iPad, and tap, Enter the connection code from step 3, then tap. Configuring Lightspeed Retail Customer Facing Display V2 Should you need to disconnect your secondary device,simply selectActions>Disconnect. In addition to the connection status light in Retail POS, the connection status light on your secondary display gives you added confirmation and reassurance that your secondary display is connected. Customer Facing Display. Once you select it andconfigure your settings, you'll be ready to make sales and share them in real time with Customer Facing Display. (Optional) Repeat steps 48 to connect additional CFDs. monitor) or device (e.g. Preview orders in real-time to help reduce errors and increase customer satisfaction. Reload your POS device for the changes to take effect. You can add both alogo and background image. You can connect Customer Facing Display in many ways. Lightspeed Restaurants Customer Facing Display (CFD) is the simplest way toensure you and your customers are on the same page. Then, open and connect it to your secondary display. 2. The connection status light at the bottom-left of the screen should also be green and sayconnected if you select it. Select the secondary display that your customers will see. Hi. Connecting Customer Facing Display - Lightspeed Retail (R-Series) Creating a CFD connection code To connect your customer-facing display, you will first need to create a connection code. Minimize out-of-stocks using reorder points and low stock alerts Get products to customers the way they want with order fulfillment features like click-and-collect and shipping HDMI, VGA, etc.). I've been considering switching to Lightspeed (in fact I've been paying for it for over a year, trying to find the time to move inventory over and set up), because transparency is incredibly important to our business, and we want our customers to be able to see the cost of everything as we ring it up, in case there's any discrepancies or the tot. LearnMore. View supported iPad models here. You can do so in three different ways: Connect by opening a link on another device, Connect by scanning a QR code on another device, Once connected using one of these three connection options, You can also configure your Customer Facing Display, Configuring Customer Facing Display settings, Customer's first name (if setting enabled), Work order (number and date and time ready). Once you'veconnected your secondary display, you can customize it with a few settings by going toDevicesand selectingSettingsnext to Customer Facing Display. How? Copy and paste the image URL into the text field to set a logo and/or a background image for your CFD. Customer Facing Display (CFD) allows your customers to preview sales in real time on a secondary display. After connecting your customer display, you can change the amount of time the payment confirmation screen stays active or add a photo screensaver. Clover Device Setup This section addresses questions you may have about setting up your Clover device. OnceLightspeed Hub is installedon your computer, simplyopen and connect it to your secondary display. If for any reason this setup is not ideal for you, however, you can also connect a secondary display (e.g. Lightspeed Launches Game-Changing New Features For Sophisticated You can connect Customer Facing by opening a link on another device (e.g. Preview transaction summaries in real-time to help reduce discrepancies and increase customer satisfaction. To connect your secondary display with Lightspeed Hub: You should now see your shop's background and logo on your secondary display. Phone or tablet. Alternatively, you can scan the QR code by tapping the QR code icon on the spare iPad and using the iPad's camera to scan the code. iPad) without the Lightspeed Hub app. CFD displays the following order details: CFD is optimized for use with an iPad, but can be displayed on an external screen using a Lightning to HDMI adapter cable. Lightspeed CFD v2 is supported on iOS 12.2 or higher. Customer Facing Display (CFD) allows your customers to preview sales in real time on a secondary display. A checkmark is now on your Sales screen initially where the CFD icon was. The Customer Facing Display (CFD) is a great way to provide a top-of-the-line experience. Pairing the Customer Facing Display - Lightspeed Restaurant (L-Series) Copyright 2023 Apple Inc. All rights reserved. Click "Go to Devices". iPad) in a number of different ways. Lightspeed Hub is a desktop application that makes hardware easy. Hardware Customer Facing Display (CFD) allows your customers to preview sales in real time on a secondary iPad. Watch a demo Talk to an expert A better checkout experience. We've included iPad-specific instructions as an example but they should apply to most devices. Once you've connected your secondary display, you can customize it with a few settings by going to Devices and selecting Settings next to Customer Facing Display. Simple setup. Sharing the checkout experience with Customer Facing Display is made possible with Lightspeed Hub. POS devices page, which shows a list of devices connected to the K Series app. Capturing your customers' information leads to an accurate and clean database while providing the best service to your customers. Once your secondary display is connected, you can customize its settings and branding in Retail POS. Contact us to get started with Lightspeed Restaurant's Customer Facing Display! As orders are processed, the CFD automatically displays the items sold and any discounts applied to the purchase. Once you select it andconfigure your settings, you'll be ready to make sales and share them in real time with Customer Facing Display. Download and activate the Lightspeed Restaurant app on a spare iPad and then use the customer display connection code to connect a customer display to your account. Customer Facing Display - Lightspeed Restaurant (L-Series) Logs information that helps our Support team fix issues. To configure them, simply enable or disable theirswitches. Customer Facing Display on POS and iPad Kiosk | Lightspeed Click the name of the configuration tied to your CFD. Give customers a breakdown of their orders on a branded iPad screen. In other words, it's designed for merchants who use Retail POS on a computer. Open the CFD app on your CFD device. Sharing the checkout experience with Customer Facing Display is made possible with Lightspeed Hub. With a desktop setup, any secondary display that can connect to a computer is compatible. Next to Customer Facing Display, you should see a Settings button. iPad) without the Lightspeed Hub app. Be transparent with your customers and let them see the full breakdown of their order. Contact your Sales Account Manager or email sales@lightspeedhq.com to ask about purchasing a CFD. For the changes to take effect, close and reopen the CFD app. About Customer Facing Display on your iPad - Lightspeed Retail (R-Series) To connect Customer Facing by opening a new browser window, you first need to have your secondary display connected to your computer. Add your logo to emphasize your brand. Offer superior service with the Customer Facing Display. When Take Away mode is activated, the order number is displayed on the top right corner of the screen. That's it! When a product has an Upsell CFD image attached, the image will display to the left of the receipt view when that product is added to an order. In the main window pane, click "Connect" in the section named "CUSTOMER FACING DISPLAY". To configure them, simply enable or disable their switches. In Restaurant Manager, click the Settings button. The Customer-Facing Display is a paid add-on for existing Lightspeed Restaurant subscriptions. Capturing customers information on the Customer Facing Display You can connect Customer Facing Display in many ways. Inventory management made easy. About Customer Facing Display - Lightspeed Restaurant (L-Series) Your shop's background and logo will launch on your secondary display. monitor) or device (e.g iPad) with a web browser is compatible as well. Lightspeed CFD (L & R) on the App Store To make sure that you and your customers are on the same page, your secondary iPad shows the following sale details in either the landscape or portrait orientation: Customer 5 reasons you should use Lightspeed. Sharing the checkout experience with Customer Facing Display is made possible with Lightspeed Hub. From your Lightspeed Retail left window, click "Sales".