Customer Service Specialist Responsibilities: Insignia 3.7 CU. You must be logged in, or create an account to use the Forest River wish list. UVW (Unloaded Vehicle Weight)*- is the typical weight of the unit as manufactured at the factory. Thank you. 2022 | wchomes.com | Contractor License No. Currently, about 90% of our product mix is manufactured in the USA with the balance . Timely and efficient service, as well as maintenance of your product is a key factor to a positive ownership experience, while enhancing your lifestyle. My 2022 Riverstone Legacy fully loaded 42FKSG Refrigerator cabinets don't allow doors to fully open. No satisfaction, no freezer just run around. Each Forest River RV is weighed at the manufacturing facility prior to shipping. Riverstone Industries Riverstone Audio Record-Level Turntable Stylus Tracking Force. Contact Us We want to hear from you. Forest River, Inc | Sign in to create your job alert for Customer Service Specialist jobs in Moline, IL. But the fridge was heavily damaged, so had to send it back. Golden Village Palms RV Resort: A Hidden Gem In So What To Do If Your RV Gets Stuck In The Mud. Please sign up below if you would like to receive notifications when we make updates to this brand. CCC 2,449 lb. My mother bought a dryer on Friday for her brother. Contact. This model also includes an awesome full size desk which can be replaced with a second sofa bed for family camping, and a luxurious bath with two sinks. Good luck. Service Print Ads Medical. Accessibility. Riverstone I wish I could give this company a 0/5 review. We filed a formal complaint and told RL that we no longer felt comfortable with that person coming to our house for the rescheduled delivery.5/8/2023 the fridge finally showed up. My dealer, White Horse RV, in Galloway, NJ. 2020 Riverstone 39RKFB Suburban furnace model? - Forest River Looking at the possibility of upgrading to the Riverstone RBFL floorplan. Riverstone Reserve Series has floorplans and standard features designed for the area where they are sold. **Estimated Average based on standard build optional equipment. All parties state that the other party's product . Dexter EZ Lube Axles (8,000 lb. Problems with RiverStone. Accessibility. The Riverstone mission is to solve problems through innovation and function, always keeping value and customer service in the forefront of our thinking. Terms of Use | Each Forest River RV is weighed at the manufacturing facility prior to shipping. We may disclose such information about your use of our website with our social media, advertising and analytics partners. 260 talking about this. Main one being the black water hose being pinched between frame and bottom of trailer. Our teams work seamlessly with our ever-growing network of contract carriers who are built to handle client deliveries professionally and efficiently. Riverstone Industries brings environmentally friendly products to the market, with over 90% of our products being manufactured here in the United States. Riverstone "Logistics" (RL) is an oxymoronic joke. independently owned and operated businesses. We're heavily swayed by service and follow through Refrigerator not put in level. Call our Customer Service team: (352) 328-7491 You can find answers to our most common questions on our FAQ. Emery Customer Satisfaction is our #1 Priority At Forest River your ownership experience is of paramount importance to us. Riverstone Logistics is a final-mile freight-forwarder specializing in heavy goods. Riverstone Customer Service iRV2.com Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts. Riverstone Industries This is an independent, unofficial site. Only pdf, doc, docx, jpg or csv files will be accepted. Lafayette Equal Housing Opportunity. We will think twice before buying anything from a company who uses Riverstone for delivery. Savings portrayed above may not be typical. UVW (Unloaded Vehicle Weight)*- is the typical weight of the unit as manufactured at the factory. Your privacy is important to us. LOGIN ** did not reschedule like I was told that they would and I had to call them, and the earliest they could deliver on 5/7/2023 between the hours of 11am - 3pm. Customer Service Job in Oglesby, IL at RiverStone Group - ZipRecruiter The absolute worst. Don't like email? Contact. After all, if you're ready for a RIVERSTONE Luxury Fifth Wheel then your ready for ultimate convenience. Or, if you only want updates on a particular floorplan, you can select to be updated on each one individually. CCC is equal to GVWR minus UVW. Get notified about new Customer Service Specialist jobs in Moline, IL. Our service has a large number of specialists who check hundreds of companies every day for customer service information. RIVERSTONE Fifth Wheels - Forest River RV Nothing we do would be possible without our people. My mother being upset and voicing her discontent to the driver was then told "I don't have to take this" and he hung up on her. About Riverstone | Riverstone Living Whether were communicating with business owners or the end customer, we believe every human interaction is vitally important. That's what's wrong with this country, no one is held accountable for their actions. A Friend Riverstone RiverStone Group, Inc. has an immediate opening for a full-time Customer Service Specialist at the Building Materials location in Moline, IL.This is an hourly position working Monday - Friday from 7am to 5pm and some Saturdays from 8am to noon (depending on the season). I also had an issue where my entry doors would bind after being in the sun and getting hot. 2023 Your privacy is important to us. The contributions of each member of the RLX team allow us to improve our industry, one customer interaction at a time. You can unsubscribe from these emails at any time. Terms of Use | Not a good transportation company at all. Ordered replacement dishwasher through AHS home warranty on 20 JAN 23. My dealer is a great customer advocate and tries to help in anyway possible. How Did You Hear About Wathen Castanos? Social Media RIVERSTONE, Home Riverstone Industries *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Its our job to help companies get their products from the warehouse to the customer safely and reliably. Austin even met me at the dealership near the factory where the factory has repairs made. Warranty Information | Forest River Inc., A Berkshire Hathaway Company Can You Camp Overnight In A Hospital Parking Lot? You must be logged in, or create an account to use the Forest River wish list. Electricity cost savings depend on a variety of factors unique to each home and each homeowner. The crew was a completely different crew than before, very nice. We have a 39FK and like lcv800, Austin at FR has helped out greatly. Riverstone | Contact R-38 Insulation Value in Roof and Flooring, 17.5 H-Rated Cooper Tires with Aluminum Rims, Hydraulic Slide-outs on Main Level and Bed Slides, 3 Hung Glass Exterior Walls with High Gloss Gel Coat Exterior, Tandem 7,000 lb. > Ordered a freezer on line and this place was to deliver it. We frequently have new job openings across the United States and would love to be considered by you. Delivery dates scheduled they wouldnt show up and no call. I realized I had a missed call from what I assumed was the delivery driver. A label identifying the unloaded vehicle weight of the actual unit and the cargo carrying capacity is applied to every Forest River RV prior to leaving our facilities. # 2. billybigrigger. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Does anyone have any feed back on factory support for the Riverstone line of trailers? Email the "picture". CCC is equal to GVWR minus UVW. 360 Show More Fifth Wheels Toy Haulers 37FLTH 360 42FSKG 360 45BATH 360 2023 RIVERSTONE Features & Options STANDARD INTERIOR PACKAGE STANDARD EXTERIOR PACKAGE RIVERSTONE LUXURY PACKAGE (MANDATORY) GARAGE MODEL STANDARDS ULTIMATE ELECTRONICS PACKAGE (MANDATORY) OPTIONAL LEGACY PACKAGE ADDITIONAL OPTIONS RIVERSTONE Update Alerts Delivery time was conveyed incorrectly, via voicemail with proof, and they did absolutely nothing to make it right. I know this for a fact, because my phone number was on file, I could call from a different number and get right thru to get my question answered. It's our job to help companies get their products from the warehouse to the customer safely and reliably. Customer Service Specialist Job in Moline, IL at RiverStone Group When 5/5/2023 they did actually show up, and show up on time. International Association of Better Business Bureaus. Through our strategically placed locations and large portfolio of products, we are positioned to competitively meet all your aggregate needs. Riverstone Industries This is one of the worst companies to contract for and also I have one question why is the government letting these companies like riverstone do what they are doing to these contractors/LLCs and Lowes should be ashamed of themselves for continuing to let this type of dishonesty and corruption stealing money breaking many laws to continue (Some one needs to do something about these companies like Riverstone). Due to the character limit, I couldnt give all the details of their lies, hatefulness, hanging up, intentionally leaving us on hold for 30+ mins to answer a simple question. The customer service from Firefly is non-existent and Forrest Rivers' answer is the same. Vantage Riverstone Customer Service: Phone, Address, Working Hours, E RIVERSTONE. Therefore, please consult with your Forest River, Inc. dealer and confirm the existence of any material, design or specifications that are material to your purchase decision. And because of them, I will not be purchasing appliances that need to be delivered from Lowes anymore. ESG Reports. Forest River has also been good as well. Then when my unit went to the factory the dealership has gone dark and really will not reply to any of my concerns. 2023 Residential Insulation: R-16 Insulation Value in Side Walls. We toured the Grand Design factory last year and love their responsiveness to customer issues. For community specific information, complete and submit the form below, and a representative will be in touch with you shortly. See agent for details. So they didn't deliver Saturday. We may disclose such information about your use of our website with our social media, advertising and analytics partners. Had a couple of things that needed attention. Contact Us Your health is important to us If you are a current patient, interested in becoming a WellMed patient or have a question you would like answered, please contact our Patient Advocate Team. Newspaper We provide crushed stone, sand, gravel, and asphalt that meet Quality Control Standards for the Iowa and Illinois Departments of Transportation, the Federal Aviation Administration, Army Corp of Engineers, and more. Ok I said. Please select your region from the map below. NO ONE in the chain wants to address the problem. on the 3950FWK), Two 15,000 BTU High Performance Quiet Cool ACs, Two Dual 6V or 12V Slide-Out Battery Trays, Automatic 6-Point Hydraulic Level-Up System, King WiFi Max Router and Omni Directional WiFi Antenna/Extender, Stained Hardwood Cabinetry and Stiles Throughout, Large Infiniti Light over Kitchen Island (N/A on 3950FWK or 3850RK), Sonar Tank Sensors Display (Grey, Black and Fresh) integrated with Firefly Readout, 65 Samsung LED Smart TV in Living Room (55 TV in 3410PMK and 3670RL), Pre-Wire Prep for Two Additional Solar Panels, Cadet Wall Mounted Electric Heater in Bedroom, Additional Camp Side Awning with Weather Shield, Four Camera System with 7 Monitor Screen---Rear, Side and Entry Door Views, Slide Room Awning Toppers with Metal Weather Shields, King Tailgater One-Pro Roof Mounted Satellite, 30 Stainless Steel Convection Microwave Oven, Truma Aqua Go Comfort On Demand Hot Water Heater. Enter customer and product data into scale system (including speaking with customers on . Customer Service Specialist Job in Moline, IL at The RiverStone Group We may disclose such information about your use of our website with our social media, advertising and analytics partners. Terms of Use | It includes all weight at the units axle(s) and tongue or pin and LP Gas. And did a great job. Categories. Absolute worst. RIVERSTONE GROUP INC - Ad from 2023-05-31 Senior Management. I had a clearance light cap fall off and they sent several replacement lights to my home. The load capacity of your unit is designated by weight, not by volume, so you cannot necessarily use all available space when loading your unit. He did not. However, during the model year, it may be necessary to make revisions and Forest River, Inc. reserves the right to make changes without notice, including prices, colors, materials, equipment and specifications as well as the addition of new models and the discontinuance of models shown on this website. Terms of Use | Join to apply for the Customer Service Specialist role at RiverStone Group, Inc. Sign in to save Customer Service Specialist at RiverStone Group, Inc.. Fixed all problems and also did a FR recommended re-calk of wheel wells. The Grand Design Solitude 374TH-R had been our leading contender until we saw this one. > Riverstone Listened to a guy rant today about his 3 month old cardinal and how the warranty service was non-existent. Access official product manuals, helpful videos, common assembly instructions, or view frequently asked questions. Privacy Policy | Riverstone Law Privacy Policy | Place a part order request if your Riverstone product has any damaged or missing parts. However, during the model year, it may be necessary to make revisions and Forest River, Inc. reserves the right to make changes without notice, including prices, colors, materials, equipment and specifications as well as the addition of new models and the discontinuance of models shown on this website. Our 2013 trailer we had no issues with customer service, but the warranty repair was very minor. However, during the model year, it may be necessary to make revisions and Forest River, Inc. reserves the right to make changes without notice, including prices, colors, materials, equipment and specifications as well as the addition of new models and the discontinuance of models shown on this website. Signage. Our team prides itself on practicing patience, integrity, and kindness with everyone we encounter. Exterior Length 39' 7" Exterior Height 13' 4" Exterior Width 102" Fresh Water 79 gal. Therefore, please consult with your Forest River, Inc. dealer and confirm the existence of any material, design or specifications that are material to your purchase decision. Riverstone Logistics is a final-mile freight-forwarder specializing in heavy goods. Visit our Privacy Policy for more information on such sharing. Privacy Policy | Riverstone Industries Corporation was started with the idea to bring environmentally friendly products to the mass markets. GAWR (Gross Axle Weight Rating) is the maximum permissible weight, including cargo, fluids, optional equipment and accessories that can be safely supported by a combination of all axles. Poor engineering. Forest River, Inc | Customer Reviews for Riverstone Logistics, LLC - Better Business Bureau It didn't arrive and it was not communicated to me that 'the truck broke down' therefore making the delivery delayed. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. In True RiverStone form, we believe in self-sufficiency from top to bottom. For me the technicians at the dealership were great but they didnt always have the full list of issues. RiverStone is seeking candidates for a full-time Scale/Customer Service to perform various office duties at our Vermillion quarry in Oglesby, IL. Address: 6400 Telegraph Rd Ste 2000 Bloomfield Hills, MI, 48301-1722 United States Phone: > RiverStone Group, Inc. has an immediate opening for a full-time Customer Service Specialist at the Building Materials location in Moline, IL. Inventors, if you have a unique item or have an improvement to an existing item we would also like to hear from you. Please support our sponsors and let them know you heard about their products on iRV2. Yep they are. Riverstone Industries Get email updates for new Customer Service Specialist jobs in Moline, IL. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. NOT pleased, and have recommended American Home Shield (AHS) replace this negatively reviewed Riverstone Logistics with a more reputable company. MAGA. Our 2017 has never been back for a warranty repair. FT. French Door Refrigerator with Ice Maker, 10 Thick Memory Foam Mattress 72x80 Standard, Shaw Stain Resistant Carpet (in slide rooms), Overhead Storage Cabinets in Main Level Living Room, Residential Soft Close Hinges on Cabinet Doors. Riverstone Diversity & Inclusion Policy. Therefore, please consult with your Forest River, Inc. dealer and confirm the existence of any material, design or specifications that are material to your purchase decision. The load capacity of your unit is designated by weight, not by volume, so you cannot necessarily use all available space when loading your unit. I know most won't think they should have to go that far but for really great service we usually plan it into our travels to visit if we are near. It includes all weight at the units axle(s) and tongue or pin and LP Gas. All prices reflect builders incentive. I've tried contacting Riverstone and nobody answers so go figure. This mindset has created an internal network of experts in variety of disciplines. 02055906 Corporate: 2505 Alluvial Avenue, Clovis, CA 93611 | 559.432.8181 *Pricing, standard features and other building specifications may be altered without prior notice. The Number One RV Soft Starter Is Now 40% Smaller. Therefore, please consult with your Forest River, Inc. dealer and confirm the existence of any material, design or specifications that are material to your purchase decision. GAWR (Gross Axle Weight Rating) is the maximum permissible weight, including cargo, fluids, optional equipment and accessories that can be safely supported by a combination of all axles. Our mission is to solve problems through innovation and function, always keeping value and customer service in the forefront of our thinking. This is an hourly position working Monday - Friday from 7am to 5pm and some Saturdays from 8am to noon (depending on the season). I called him off my wifes phone and when I told him who I was he was immediately hostile and aggressive. The Dealer plays a significant role in your ownership experience and a Dealer located thousands of miles from your residence or the primary use location of your product will be hard pressed to provide you with the service you deserve. The UVW does not include cargo, fresh potable water, additional optional equipment or dealer installed accessories. Product Support Get support for a specific Riverstone product Get help with specific Riverstone products with access to detailed product manuals, informational and demonstrative videos, and direct customer service. When you get something delivered ask what company will be. Physicians Visit our Privacy Policy for more information on such sharing. Potentially Dangerous Mistakes You Can Make As A N EBL Portable Power Station 500: Your Power Solutio How Do You Deal With Bad RV Park Management? Good luck one and all. Customer Care To submit a request, check the status of an existing request, or to contact our Customer Care Team , click the login button below to access our online Help Center . Myself have used Shipswenna RV Service center at the Flea Market, they have a campground you can stay at that has nice full hook up pull thru sites, also I have used Amish Family RV, Orvan is a former Cedar Creek employee that knows these units and offers great service and at a very quick turnover rate, not weeks or months like a dealer. We pride ourselves on offering innovative improvements to existing programs currently found today in the retail marketplace making a majority of our products in the USA. *Estimated Average based on standard build optional equipment. We have facilities capable of loading trucks, barges or rail cars with products ranging from finely graded agriculture lime to car-sized boulders! Our mission is to love our neighbors through investment and encouragement, serve our communities with compassion and integrity, and improve our industry through innovation, agility, and transparency. No one showed up, and when I called they told me it had been rescheduled for 5/5/2023 with no reason why. Available CCC should accommodate fresh potable water (8.3 lbs per gallon). Join Date: Nov 2018. Gray Water 80 gal. Have a Riverstone Legacy. *Crickets* was what we and AHS received for this lie.Days go by and ** finally arrives, but states due to "insurance reasons", they could not do the minor modifications needed to install. 2023 Thanks Ricki. You must be logged in, or create an account to use the Forest River wish list. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Looking for Owner Feedback -- Forest River Riverstone - RV-Dreams How has your experiences been with warranty issues and general customer service? May 31, 2023. _____ Greg W. Johnson West Des Moines, IA 2020 Riverstone 39RKFB 2020 GMC 3500 HD Denali Tags: furnace, suburban: You may also like: . RIVERSTONE has floorplans and standard features designed for the area where they are sold. Home > Your job seeking activity is only visible to you. Our teams work seamlessly with our ever-growing network of contract carriers who are built to handle client deliveries professionally and efficiently. I tried to contact ****** first and of course I get a foreigner out of the country so nothing will be done there. Must be run by a bunch of clowns. Riverstone Communities, LLC Company Profile - Dun & Bradstreet The dealer is what will make or break it. Below are a few things to seriously consider when making your purchase and choosing a Dealer: 2023 *Estimated Average based on standard build optional equipment. I think this depends a lot on the dealer! Please select your region from the map below. It includes all weight at the units axle(s) and tongue or pin and LP Gas. I am sure they are out there. RIVERSTONE Luxury Fifth Wheels are offering what luxury is and that is convenience. LP Relations. Logistics Is About Building Relationships. Riverstone Reserve Series, Home Tri-Axles, Two 15,000 BTU High Performance Quiet Cool A/Cs, Painted Full Front and Rear Fiberglass Caps (N/A 37FLTH, 42FSKG and 419RD front caps only), Two Dual 6V or 12V Slide-Out Battery Trays, 2 Hitch Receiver for Bike Rack (N/A in Toy Hauler Models), Automatic 6-Point Hydraulic Level-Up System, King WiFi Max Router and Omni Directional WiFi Antenna/Extender, Splendid Astral Stackable Washer and Dryer, Stained Hardwood Cabinetry and Stiles Throughout, Large Infiniti Light over Kitchen Island (NA on 39FSK or 42FSKG), Truma Aqua Go Comfort On-Demand Hot Water Heater, Tank Sensors Display (Grey, Black and Fresh) Integrated with Firefly Readout, Additional Campside Awning w/Weathershield, 66 x 80 Residential 10 Memory Foam Mattress, 100 deep, 64 wide, 82 Tall (bed up) 58 Tall (bed down) Cargo Area, 65 Samsung LED Smart TV in Living Room (55 TV in 37FLTH and 39RBFL), Pre-Wire Prep for 2 Additional Solar Panels, Cadet Wall Mounted Electric Heater in Bedroom, Good Year 17.5 H Rated TiresTandem Axle, Good Year 17.5 H Rated TiresTriple Axle (Toy Haulers), Four Camera System with 7 Monitor ScreenRear, Side and Entry Door Views, Slide Room Awning Toppers with Metal Weather Shields, King Tailgater One-Pro Roof Mounted Satellite, 40 Outside TV (N/A on 42FSKG and 37FLTH), 13CF Side by Side Gas/Electric Refrigerator with Wood Fronts (N/A in FSK, 42FSKG, 39RKFB), 30 Stainless Steel Convection Microwave Oven, 2nd Sofa IPO Desk (39RKFB, 39FSK, 42FSKG). I thought I might receive a quicker response from our forum, vs. the wait time for contacting the Riverstone customer service at the factory. Register your product with Riverstone, or contact us if you need further support, have feedback or suggestions . RiverStone Group provides the highest quality aggregates and superior customer service to help you build successful projects from the ground up. Choose a Community Television When I called back I realized the driver had blocked my number. You can count on us to get your products into your customers hands in a timely manner. By using this website, you acknowledge the real-time collection, storage, use, and disclosure of information on your device or provided by you (such as mouse movements and clicks). If youre a motor carrier that employs CDL drivers, get in touch with us. > A label identifying the unloaded vehicle weight of the actual unit and the cargo carrying capacity is applied to every Forest River RV prior to leaving our facilities. So I am jealous of all of you that have great dealerships. Visit our Privacy Policy for more information on such sharing. By using this website, you acknowledge the real-time collection, storage, use, and disclosure of information on your device or provided by you (such as mouse movements and clicks). Available CCC should accommodate fresh potable water (8.3 lbs per gallon). For our Limited Partners: [email protected] Telephone +1 (212) 993 0076 Fax +1 (212) 993 0077 New York.